Plans & billing FAQ
Questions we hear most often before someone commits
Straightforward answers to the billing questions owners, accountants, and operations managers usually ask before requesting access.
How is pricing actually determined?
Exact commercial terms are shown inside the application for your specific organisation once an account is set up, and they depend on factors such as headcount, number of active sites, and which optional features — UPI receipt capture
or gate kiosk mode, for example — you intend to use. We prefer to confirm a real figure directly with you rather than publish a single public number that would be misleading for most companies, since a five-person office and a
two-hundred-worker multi-site contractor genuinely do not belong on the same price line.
Can we switch periods later — upgrade from monthly to annual, or the reverse?
Yes. Subscription periods are managed for your organisation inside the app, and changes to billing period are handled as part of that ongoing account relationship. If your operating rhythm changes — a pilot that proved itself, a
project phase that ended, a business that restructured around fewer sites — reach out with your organisation details and we will help you move to the period that fits your current situation.
What happens if a subscription lapses before we renew?
Access follows the active subscription period managed for your organisation, so continued access depends on timely renewal. Your underlying records are not the same thing as active access to them, and if you anticipate a gap —
a delayed approval, a change in your finance process — contact us promptly so we can help you plan around it rather than losing continuity mid-cycle.
Do prices vary by number of employees or number of sites?
Yes, in the sense that commercial terms are confirmed for your specific organisation based on factors like headcount and active site count, rather than a single flat number applying identically to every company regardless of scale.
Exact figures are visible inside the application once your account is set up, so you can see precisely what applies to your organisation rather than estimating from a generic public rate card.
Can we add or remove employees at any point, or only when we renew?
Enrolling and removing employees is a normal operational action inside your organisation workspace and is not tied to a rigid renewal calendar — a new hire on a Tuesday does not need to wait for your next billing date to appear in
attendance and payroll. Any billing specifics tied to headcount, where applicable to your plan, are shown inside the app for your organisation.
Is there a trial before committing to a paid period?
Most companies start with a short, focused pilot on one site and one payroll cycle so both sides can confirm fit before committing to a longer subscription period. Ask about pilot arrangements directly when you request access,
since the right starting setup depends on your team size and how many sites you plan to run from day one.
Do all four periods include the same features?
Yes. Monthly, quarterly, half-year, and annual subscribers all sign in to the same attendance, payroll, ledger, and site-cost tools. There is no lightweight tier hiding behind a shorter period and no feature locked exclusively to the
longest one — the period you choose changes your billing rhythm and commitment length, not the capability you can reach inside the platform.
Who do we contact if a billing question comes up mid-cycle?
Email energysynctechnologies@gmail.com with your organisation name and the specific question — a period change, a renewal timing concern, or a general billing question — and a
real person will follow up directly rather than routing you through an automated queue.